A. No. It is prohibited under the licensing agreement we have with your organisation. It is also prohibited under the agreements we have with our copyright holders.

In addition, sharing passwords creates problems when people move to other parishes or when a user changes a username or password, thus locking out other users.

A. No. Each person accessing the site must have their own person username and password. Sharing the site on a common computer or device is prohibited under the licensing agreement we have with your organisation.

A. Yes. You can purchase extra usernames and passwords, both full and partial, for a small cost. Please Contact Us, start a live chat or request help (click Chat/Help in the bottom right corner) or give us a call and we can assist.

A. Yes. Once you’ve logged in, you can change your username and password – just go to the Admin tab along the top of the page, then follow the prompts that will appear in the left-hand column.

Choosing Usernames

Usernames should be based on the user’s name. For example, they could take the form of Mary Smith or mary-smith or mary_smith or mary.smith.

If the system says that a name is not available then simply add a random number e.g. Mary Smith45. Please do not create general usernames like “parish priest”, or “catechist”, or “musician”.

Choosing Passwords

Passwords need to be eight digits, and can include numbers, letters or characters such as # $ % (any of the “shift numbers”). Ideally a password will include a mix of upper and lowercase letters as well as numbers and other characters.

Passwords cannot include any part of, or be substantially like, the username e.g. if your username is Mary Smith and you tried to use mary and/or smith in the password, the system would not allow that.

Do not use a password that you use for other purposes. In particular, do not use a password that you use for banking or online shopping.

A. No, the school would need to take out their own subscription. Likewise, if they have a subscription they cannot share it with the parish.

A. Yes you can. LiturgyHelp is an online subscription service which can be accessed 24 hours a day, 7 days a week. If your organisation has a valid licence and you have a valid login, you can use these details to access from any computer, ipad or mobile device at home or at work. Please note: Schools and Parishes must have separate licences under our licensing agreement.

A. Not all schools have a subscription to LiturgyHelp. Usernames and passwords are linked to schools that have a paid, active subscription. If you have moved school and your new school has an active subscription, we can move your user details across to that school.

If they do not have a subscription you can request one by going to the Request Trial page.

A. Yes. Once you log in, you can click on your name under the LiturgyHelp logo, in the top left hand corner. This will take you into your account profile. Choose the Organisation tab and select please click here to change organisation. Then you can select your diocese and your new organisation. If you need any assistance please message us through the Contact Us form, start a live chat or request help (click Chat/Help in the bottom right corner) or give us a call.

A. We recommend that you call your parish office and ask who administers the LiturgyHelp logins. It is usually your parish secretary or priest. If they are unsure, it would be best that they contact us for assistance.

A. There are usually two administrators for each Parish. These would generally be the main parish contacts who understand people’s roles within the parish and then can align the right type of user for them. Administrators can add, change or remove users for their organisation. If you need assistance with having administration access please message us through the Contact Us form, start a live chat or request help (click Chat/Help in the bottom right corner) or give us a call and we can assist.

A. In order to delete or change a user, the administrator of the parish or school needs to go to the ADMIN page linked from the bottom of the left hand navigation menu. Then go to Manage Organisation and then into Users and make changes in the appropriate user. You need to select the user, and their details will come up on the right hand side of the screen. Then you can select the appropriate user type in the drop down box and if you want to cancel their access, you need to change their user role to No Access. If you need assistance please message us through the Contact Us form, start a live chat or request help (click Chat/Help in the bottom right corner) or give us a call.

A. Start afresh by typing liturgyhelp.com in the URL bar. That should take you to a page headed “Welcome to LiturgyHelp”, and you will see the login heading on the top right-hand side of the page.

On the Account Login page, check to make sure you’re using the correct username and password. They are case sensitive, so make sure you haven’t mixed up any upper or lowercase letters, or inserted any stray spaces.

A. If you are trying to log in and receive a message that says “Please Note! Your username and/or password do not match any on record. Please try again”, this indicates that the details you are using are not what is recorded in our system.

Try using the forgot your password link on the login page. If you are still having difficulty, Contact Us, start a live chat or request help (click Chat/Help in the bottom right corner) or give us a call and we can assist.

A. You can use the forgot your password link on our log in page to initiate the process of resetting your password provided that your email address was validated when the login was created. Enter your Username or email address to receive an email with a link to reset your password. Then login normally to LiturgyHelp. Please note if your email address is associated with multiple usernames, you will not be able to reset your password. Please Contact Us if you need assistance in this case.

If you did not verify your email at sign up time, message us through the Contact Us form, start a live chat or request help (click Chat/Help in the bottom right corner) or give us a call and we can assist . Our system records usernames but for privacy reasons existing passwords are not recorded and can not be accessed by our staff. A new password can be issued if required.

A. We understand that computers often have to be shared at schools or parish offices, however everyone is required to have individual log in access under our licensing requirements.

If someone else has updated their details on the computer and you can no longer gain access, try using the forgot your password link on the login page. If you are still having difficulty, message us through the Contact Us form, start a live chat or request help (click Chat/Help in the bottom right corner) or give us a call and we can assist.

A. If you have changed your computer and you cannot remember your username and password, try using the forgot your password link on the login page. If you are still having difficulty, message us through the Contact Us form, start a live chat or request help (click Chat/Help in the bottom right corner) or give us a call and we can assist.

A. Start afresh and check that you are logging into the correct site www.liturgyhelp.com. Check that your username and password is correct. Please note: there can be no spaces in usernames and the password requirements are that it be at least eight characters long and have at least one capital letter and have at least one number.

If you are still experiencing difficulties and have an IT Department or IT support person, please ask them to see if LiturgyHelp is a white-listed or authorised site on your network (ie. not a black-listed website). If you are still having difficulty, message us through the Contact Us form, start a live chat or request help (click Chat/Help in the bottom right corner) or give us a call and we can assist.

A. If you have logged in but find that a resource or page on our site is not loading, try shutting the browser down and re-logging in.

If this fails to help, you can try clearing your browsing data or cached images and files. All browsers have this function, usually located in the browser settings. If you are unable to locate the setting, try simultaneously holding down control (ctrl), shift and delete (del) on your keyboard. On a Mac computer, hold down ⌘ Cmd and ⇧ Shift and then press R.

After clearing the cached images and files for all time, close the browser and then re-open and login. If this fails to help, message us through the Contact Us form, start a live chat or request help (click Chat/Help in the bottom right corner) or give us a call and we can assist.

A. If you wish to find the text for a particular reading reference you can use the LiturgyHelp Lectionary Index. Go to the LIBRARY menu on the left hand side, and select Lectionary. On the Lectionary main page, use the central menu and click on Index. You can then use the cross marks to drill down into readings, old testament and whichever book of the bible you require. You can also look up Canticles, Psalms and Gospel Acclamations in the same way.

After clicking on the book in the central menu, an alphabetical list of all references will appear on the left hand side of the web page. Under each reference, you will see all the Liturgical Celebrations that contain your particular reading as a blue web link. By clicking on the blue link, you will be taken to a new tab in your browser that displays the lectionary readings for that particular Liturgical Celebration. The text for your reading reference will be displayed on that page.

A. Taking a tour, watching the help videos or looking FAQs is a good way to learn where resources are on the site. Use the Help – Tours & Videos link towards the right of the top blue banner.

Many texts can be searched using the Find anything… option also on the top blue banner. Simply type in what you are looking for and the search page will bring a variety of results. Browsing through images, pdf resources and music collections is easily done through the RESOURCES menu on the right hand side.

If you have a specific question, please message us through the Contact Us form, start a live chat or request help (click Chat/Help in the bottom right corner) or give us a call and we can point you in the right direction.

A. All resources relating to the sacraments are found in the SACRAMENTS & RITUALS menu on the left hand side. Use the plus symbol to navigate to the sacrament required. Then, on the sacrament page use the central dark blue menu to locate certificates. After selecting the desired style, you can customize the details and print directly from the page.

A. LiturgyHelp provides resources for Celebrations in the Absence of a Priest to Australian and New Zealand customers for all Sundays of the Liturgical Year. Use the calendar to navigate to the desired Sunday date and select Sunday Celebrations in the central menu of that page.

Alterations to the Roman Missal prayers are provided for use if your diocese already has a specific order of service. The sample Order of Celebration on LiturgyHelp complies with all the guidelines contained in the Directory for Sunday Celebrations in the Absence of a Priest (ACBC) and it can be downloaded. It is, however, important that your local diocesan guidelines and permissions are in place when using these resources. We encourage lay leaders to be in contact with their local diocesan liturgy office.

A. LiturgyHelp provides three different prayer of the faithful samples for all Sundays and major feasts, with one being specifically designed for children. Use the calendar to find the desired date and then select Prayer of the Faithful from the central menu.

LiturgyHelp also provides a number of sample prayers and intercessions for the sacraments. Click on the SACRAMENTS & RITUALS menu on the left hand side. Use the plus symbol to navigate to the sacrament required. Some sacraments will have sample petitions which can be incorporated to the Sunday on which the celebration is occurring.

A. In addition to the full Roman Missal and Lectionary, LiturgyHelp has all major Ritual texts for the Sacraments and Rites of the Church. Where appropriate, certain sections of texts have been updated to match those updated in the Roman Missal, 2010. Texts for Ritual Books can be located from the relevant sitem in the SACRAMENTS & RITUALS menu, or from the LIBRARY menu.

LiturgyHelp has the full texts of the following Ritual Books:

Order of Christian Funerals

Order of Matrimony

Order of Confirmation

Rite of Christian Initiation for Adults

Rite of Penance

Rite of Baptism for Children

Book of Blessings

As per the User Agreement, these texts are not to be used as a replacement for a ritual book during liturgy.

A. The Eucharistic Prayers for Children are available in context on any calendar day in the Liturgical Year. Select the date required on the calendar and then use the central menu click on Order of Mass. Use the Masses with Children item to select the required Eucharistic Prayer. The full Order of Mass will then be available on the right hand screen with the Children’s Eucharistic Prayer fully incorporated. It can be downloaded as a word document using the tool on the top right of the page.

The Eucharistic Prayers for Children can also be found on LiturgyHelp as a stand alone document outside the calendar and Order of Mass. To view this, go to the LIBRARY menu on the left side and select Roman Missal. Then from the central blue menu, select Order of the Mass and Eucharistic Prayer for Masses With Children. Your choice of 1, 2 or 3 will then appear on the right.

A. LiturgyHelp provides scriptural based invocations for the third form of the Penitential Act on all Sundays and major feasts. Use the Calendar to find the desired date and then select Roman Missal from the central menu. The Penitential Act item contains our suggestion of Sample Invocations, or you can also view the Missal Formularies too.

A. Words that are included in the pronunciation guide are visible throughout the site on any page with Lectionary texts. The word will be in grey text if it is available to be heard as an audio file. Click on the word to see the audio box come up. Use the play button to hear the word. The audio box often contains a little summary of meaning or context of the word in question which is useful for those preparing to proclaim the word.

A. LiturgyHelp publishes the official Lectionary translation for any given country in accordance with the relevant National Bishops’ conference. The following translations are used for all Lectionary texts:

Australia, New Zealand, United Kingdom and Ireland: The Jerusalem Bible with The Grail Psalms.

United States: The New American Bible (NAB).

A. LiturgyHelp has recently received permission to publish in the USA the new Spanish Missal Misal Romano (Romano Edición de Estudio, 2019) and the Spanish Leccionario (Conferencia Episcopal Mexicana, 2011). The full Order of Mass is available as well as the Proper of Time, Proper of Saints and selected sections of the Commons. The texts are being added progressively and will follow a six week ahead publication pattern. Spanish is available to USA customers only.

LiturgyHelp publishes the Māori Language version of the Roman Missal (3rd Edition, 2010) to New Zealand customers, featuring the full Order of Mass for Eucharistic Prayers II and III as well as all prayers where available.

The missal texts for Sundays, weekdays and saints is available in Latin for all users and is from the Missale Romanum (Editio Typica Tertia, 2002).

A. The SEASONS AND FEASTS menu is a way of accessing liturgical celebrations independent of the calendar. You can browse all feasts including the saints using the A-Z listing or using the particular month that the Saint’s feast occurs in.

You can access the Saint of the Week images from any Sunday calendar date in the Week tab and then in Children you will see the Saint of the Week. There is not always a Saint for the week, but the week before or after may have more than one.

There is a list of Saint Icons and Information in the RESOURCES - Galleries page (accessed from the left hand menu). Then in the middle menu, select Saint Icons. Click on the picture of the Saint and a summary comes up. You can then download a few different resources about each saint.

A. Yes, we do. You will find them in OTHER OCCASIONS in the left hand navigation menu. Select School for a variety of resources. We have resources available for the School Community, Students and Staff. This includes ‘Beginning of Year’ Masses etc. Please let us know if you have any other questions.

A. These resources are available in various sections of our site. The relevant sections of the Book of Blessings that are associated with certain Sacraments and Rituals are found from the SACRAMENTS & RITUALS menu.

The full resource can be found in LIBRARY – select Book of Blessings. All chapters are available here in sequence.

A. If there appears to be a problem with a feature or link on the site, let us know by messaging us through the Contact Us form, start a live chat or request help (click Chat/Help in the bottom right corner) or give us a call and we can assist. Providing as much detail as possible with the issue is appreciated.

A. Yes, you can print items in your newsletter, but don’t forget to put a lectionary/missal copyright if you are using the lectionary or missal. A general LiturgyHelp copyright acknowledgement is sufficient for other items. Archiving bulletins on websites (or other services such as Facebook) containing LiturgyHelp resources beyond a few weeks is not allowed.

A. Within your organistaion you may distribute material to others. This includes for example if you are a school giving worsheets to teachers, or if you are a parish printing material for parishioners to take home. If you are printing material you will need to include correct referecing in particular with the Misssal and Lectionary texts. See below.

You can not give any material to people outside your organisation unless their organisation also has a subscription to LiturgyHelp. This includes a subscribed school giving material to an unsubscribed parish. Under our licensing agreement parishes and schools are separate organisations even if they are in a similar location. Only parties within an active subscription can use and publish, with the copyright referencing, our resources. Please feel free if others are enquiring to give them our details or our link to a free one month trial .

A. No. The exception is where those items are included in your parish/school bulletin which you put on your parish/school website. In that situation though, there must only be a few recent bulletins on your website. Some parishes have an archive of bulletins on their website – in that case, the readings and other LiturgyHelp resources would need to be deleted from those bulletins. In other words, those resources must not be “released into the wild”.

A. If you are referencing material from official texts like the Missal or Lectionary, you need to reference as listed at the bottom of the lectionary or missal pages on LiturgyHelp. An example for Australian users may be:

© The scriptural quotations are taken from the Jerusalem Bible, published and copyright 1966, 1967 and 1968 by Darton Longman and Todd Ltd and Doubleday & Co Inc, and used by permission of the publishers.

The English translation of the Psalm Responses, the Alleluia and Gospel Verses, and the Lenten Gospel Acclamations, and the Titles, Summaries, and Conclusion of the Readings, from the Lectionary for Mass © 1997, 1981, 1968, International Committee on English in the Liturgy, Inc. All rights reserved.

The prayers are from the English Translation of the Roman Missal © 2010 International Committee on English in the Liturgy Inc. (ICEL). All rights reserved.

If you are using material outside official texts (for example reflections, art, prayer services etc.) then LiturgyHelp or Creative Ministry Resources should be acknowledged:

© Creative Ministry Resources.

A. To copy text resources from our site into another document, please firstly use the Download Word File icon at the top left of the page. Depending on your browser, the file may save in a certain location (usually your downloads) or may open automatically. From the word document, you can cut and paste, remove items or add items as normal.

A. Through a diocesan licence you can secure access for all parishes and/or schools in your diocese at a discounted rate. See our Diocesan Licence page for full details. Diocesan licences are a great way of providing a uniform trusted source across all communities that you minister to. Contact Us to discuss your requirements.

A. If you are a leader in your diocese, there are a range of items available that you can use to make parishes, schools or other organisations aware of LiturgyHelp and its benefits. Go to our Promote LiturgyHelp page to see flyers, advertisements and other material that can be easily sent out or printed. Thank you for spreading the word.

A. Yes. If you have a diocesan licence, face to face training sessions are normally complimentary. We are also happy to arrange visits to your diocese or regional centres to conduct training sessions. Contact Us to find out how.

You may also see LiturgyHelp present from time to time at major liturgy conferences. Feel free to approach us in person and have a personal guided tour of the site.

A. Yes. We are regularly involved events such as clergy days and REC training days across Australia. If you would like to host LiturgyHelp or have us involved in your diocesan liturgy event please Contact Us .

If you are organising a major conference, feel free to contact us if you are looking for support or sponsorship of your event. We welcome enquiries regarding opportunities where formation in liturgy occurs.

A. No. You can not distribute material to schools or parishes that do not have their own subscription. This includes use of any material at the Cathedral parish or at any other parishes or schools that diocesan or CEO staff may work or volunteer at.

From a Liturgy Office or CEO, users must not send any material out to parishes or schools except when directly related to their office ministry. Any activity which makes it less likely that parishes and schools will take out their own subscription is outside the agreement of use.

Using LiturgyHelp for internal liturgy and prayer at the diocesan or catholic education office is certainly encouraged. If you wish to share resources further, please consider a diocesan licence by going to our Diocesan Licence page or encourage your parishes or schools to sign up themselves using information on the Promote LiturgyHelp page.

A. Your LiturgyHelp subscription is organised through the Catholic Archdiocese of Melbourne’s Parish Online System. If you are experiencing difficulties with logging into LiturgyHelp then you would firstly need to contact the IT Help Desk by submitting your enquiry to https://mydesktop.cam.org.au/. However, if you are still experiencing difficulties or they cannot assist you, please feel free message us through the Contact Us form, start a live chat or request help (click Chat/Help in the bottom right corner) or give us a call and we can point you in the right direction.

A. Contact the Catholic Archdiocese of Melbourne (CAM) IT Help Desk by submitting your enquiry to https://mydesktop.cam.org.au/. However, if you are still experiencing difficulties or they cannot assist you, please feel free to message us through the Contact Us form, start a live chat or request help (click Chat/Help in the bottom right corner) or give us a call.

A. Contact the Catholic Archdiocese of Melbourne (CAM) IT Help Desk by submitting your enquiry to https://mydesktop.cam.org.au/. However, if you are still experiencing difficulties or they cannot assist you, please feel free to message us through the Contact Us form, start a live chat or request help (click Chat/Help in the bottom right corner) or give us a call.